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***[Returning non-defective products]*** Save for certain products that are excluded from this policy (including purchases of underwear, swimwear and earrings), you are entitled to return any purchase concluded on Boldmarket, free of charge within 30 days of the product(s) being delivered. ***[Returning Defective Products]*** If within 3 months of delivery of a product, you find that the product is faulty, not commercially acceptable, and unsuitable for the purpose generally intended (or otherwise expressly indicated by Boldmarket at time of purchase), or not legally or reasonably durable (based on the circumstances and product type) ("defective"); Boldmarket will arrange to collect such product / have it posted back so that it can be inspected by the Boldmarket Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either: (a) be fully refunded or (b) have the product replaced at Boldmarket's expense (the decision between repairing or replacing being that of Boldmarket's depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ Outlet products will usually not be replaced). Please the full Boldmarket Returns And Refunds Policy on https://boldmarket.co.za/pages/returns-and-refunds